Question 1

Who are your cleaners? Are they local or foreign cleaners?

Accepted Answer

Our cleaners are In-House cleaners who have undergone a thorough vetting process. Our staff comprise of local Malaysians and foreigners from Indonesia and the Philippines. You will be able to see their basic profile from our booking page and select someone that you prefer.

Question 2

What's the best way for me to contact Chamberlain?

Accepted Answer

The best way to talk to us is whatsapp, you may press the whatsapp button on right bottom of the screen to initiate the chat.
Alternatively, you may email us at hello@chamberlain.my

Question 3

What type of services you provide?

Accepted Answer

Basic home cleaning (Book directly from our website)
Move-in/out or post-renovation home cleaning (contact customer service)
Curtain Cleaning (contact customer service)
Sofa Cleaning (contact customer service)
Carpet Cleaning (contact customer service)
Polishing services (contact customer service)

Question 4

What's included in a standard basic home cleaning service?

Accepted Answer

Basic Cleaning Checklist:
Bedroom, Living Room & Common Areas
Dust and wipe all accessible surfaces
Arrange items in the room
Vacuum and mop all floor surfaces
Bathrooms
Wash the toilet, shower and sink
Dust all accessible surfaces
Clean all floor surfaces
Kitchen
Dust all accessible surfaces
Empty sink and wash dirty dishes
Wipe down exterior of stove, oven and fridge
Clean all floor surfaces

Question 5

What's included in a standard move-in/out or post-renovation home cleaning service?

Accepted Answer

Move-in Cleaning, post-reno Cleaning, is considered as deep cleaning, it not only covers the job task regular cleaning does, but it further reaches the deep grime and dirt in your home. Because the workload is more intense compare to regular cleaning, it will need at least 2 personnel to perform the task.
It covers areas which aren’t traditionally covered by a regular or spring clean for example:

behind kitchen appliances like the washing machine and oven, cutting through the grime that builds up
under the sink
inside the oven including the oven door glass
inside of window frames and patio doors
inside and outside of all windows (reachable)
washing blinds
full and deep dusting including all the corners of rooms for cobwebs
scale removal from all bathroom tiles, kitchen tiles, taps, shower heads etc

Question 6

How much do your services cost?

Accepted Answer

Please check the rate from our booking page https://chamberlainsolution.simplybook.asia/v2/#book/location/2/count/1/

Question 7

What if i want to order more? Do you have promotional package?

Accepted Answer

yes we do have! plesae contact our customer service (whatsapp) to get the latest promotion!

Question 8

What if i want only 1 or 2 hours of cleaning service?

Accepted Answer

You may book with our 2 hours cleaning services, 2 hours rm79 is the minimum order we offer, cleaner will find tasks themselves to fulfill the 2 hours cleaning.

Question 9

Is the cleaning neccesarily starting from 9am or 2pm?

Accepted Answer

For 4 hours of cleaning, yes we have only 9am and 2pm slot. Other time slot kindly check on our booking page 
https://chamberlainsolution.simplybook.asia/v2/#book/location/2/count/1/

Question 10

Do you cover my area?

Accepted Answer

We are currently only covering Kuala Lumpur Area

Question 11

Are cleaning tools and supplies covered by Chamberlain Cleaning? What is included?

Accepted Answer

Yes we do provide basic tools (but not vaccuum, please prepare your own vaccuum for more efficient cleaning)
 
Cleaning Tools
Mop & Bucket
Sweep
Broom & Dustpan / Vacuum Cleaner
Cloth
Toilet brush
Vacuum cleaner
Cleaning Supplies
Floor cleaner
Multi-purpose cleaner
Toilet Cleaner

Question 12

What is your Satisfaction Guarantee?

Accepted Answer

If you are not satisfied with the job (not applies to move-in, spring cleaning, post renovation cleaning), please let us know and we will investigate and compensate you accordingly. Do not worry, your satisfaction is our top priority.
You may make the complaint via whatsapp and attach with picture within 24 hours after your cleaning session.

Question 13

What is your rescheduling and cancellation policy?

Accepted Answer

Please take note of our cancellation and rescheduling policy below.
2 days before
Full Refund (with 3% transaction charges)
Within 2 days of the cleaning date
75% Refund
On the same day
No refund
You may cancel you booking by informing us via whatsapp.
Facebook message/comment will not be considered as cancellation notice.
Rescheduling is considered as cancellation. Refund will be provided and a new booking will need to be made.

Question 14

When should I book?

Accepted Answer

We suggest thay you book soonest possible to avoid disappointments. The later you make your booking, the higher chance that may be no available cleaners to fulfil your request.

Question 15

Can I make a booking on short-notice?

Accepted Answer

Yes, you can.
Kindly be notified that, if you book on short-notice, there may be no available slots with our cleaners to fulfill your request. We suggest that you book soonest possible to avoid disappointments.

Question 16

How do I make my payment?

Accepted Answer

You can make the payment whenever you place the booking. You can choose to pay via credit card or debit card, which is our only option for now (others are coming soon). For packages you may direct trasnfer into our account, kindly contact customer service. Please make your payment soonest before the cleaning session to secure your session.

Question 17

How can I request for an invoice?

Accepted Answer

For website booking customer, you will receive the invoice once you have palced the booking in your email.
For other cleaning services, you may contact our customer service or email us with your request. Please include your booking details (booking no, date, email used to make the booking). We will provide your invoice within a week.

Question 18

Can I feel comfortable making payment through Chamberlain's portal?

Accepted Answer

Yes! Chamberlain Cleaning handles all billing through industry-leading payment technology provided by Stripe and Kiple

Question 19

How do I know that my booking is successful?

Accepted Answer

the booking is successful as long as you are able to make the payment.

Question 20

What should I do after my booking? How do I know if a cleaner will be coming?

Accepted Answer

Once your booking has been received by us, you can just sit back and relax. You will receive the update from us within 24 hours and say hello to a clean home!

Question 21

How do I notify Chamberlain Cleaning should I have special requests? (e.g Can I request for 2 cleaners? or male cleaner? Can the cleaner iron my clothes?)

Accepted Answer

Yes, you can. Special request can me stated in the remark column.
If you are requesting for 2 cleaners, you just need to make the same booking twice (make sure 2 cleaners are available at the same time slot) if you are looking for 2 cleaners to come at the same time. Fees will be charged accordingly.

Question 22

How do I inform Chamberlain of any information? (E.g I have 3 dogs at home that will be caged during the cleaning session)

Accepted Answer

You can may mention these in the remark session whenever you make a booking

Question 23

How do I reschedule my booking?

Accepted Answer

Up to 48 hours before your booking (FOC), there will be charges if its requested within 48 hours before the cleaning session.

Kindly contact our customer service to make the reschedule. Kindly be noted, we are unable to guarantee that you will get the same cleaner as he/she may have other jobs.

Question 24

Can I pay by cash, after the session is completed?"

Accepted Answer

We only accept online payment via credit card or debit card (other payment method are coming soon). We do not accept cash.
All payment must be made from the website.
Certain bookings (post renovation cleaning, spring cleaning, move in/move out cleaning) may only require deposit to be paid and the remaining can be paid in cash after the session.

Question 25

What should I do if my cleaner is late?

Accepted Answer

Due to the unpredictable weather and traffic in Malaysia, the cleaner can sometimes be 30 minutes late. We try our best to ensure your cleaner arrives on time. In the rare case that your cleaner is late, please contact our customer service (whatsapp) for the update.

Question 26

Do I have to be at home during the cleaning?

Accepted Answer

You Dont need to, but we do recommend that you are present at the home so you can give the cleaner instructions and access to your house.

Question 27

Can I trust my Chamberlain's house cleaner?

Accepted Answer

Yes! Our Cleaners are all in-house cleaners who have been background-checked for quality, reliability, and customer satisfaction. However, to avoid potential issues or misunderstandings, we advise you to:
Remove any fragile or valuable items to a safe place
Inform the cleaner to avoid cleaning that area
Do a bag check of your cleaner before and after the cleaning session

Question 28

What should I do if something is damaged/missing?

Accepted Answer

We pride ourselves on the reliability of our cleaning partners and the quality of service they provide. Most all of our bookings go smoothly, but in the rare case that something goes wrong, please contact our customer service via email or whatsapp (9AM - 5PM daily, within 24 hours after your cleaning session) and we'll help you resolve the issue immediately.
To avoid potential issues or misunderstandings, we advise you to keep your valuables such as jewellery, cash and expensive gadgets in a safe place and do a bag check of your home cleaner before and after the cleaning session.

Question 29

Can I request the same cleaner to come?

Accepted Answer

Yes, if you are happy with the cleaner, you may book the same cleaner to come on next session, just find the available slot in the booking page

Question 30

How do I rate my cleaning experience and cleaner?

Accepted Answer

After your cleaning session, you may give us your feedback via whatsapp, we value your satisfaction and opinion very much, do include your suggestion on how to improve cleaner’s service in the feedback as well if possible, thanks!

CHAMBERLAIN CLEANING

Frequently asked questions